Tech Support

Edukey education ltd

Tech Support

Fulltime Position

Edukey Education Ltd is an established provider of Bett Award winning online software products for the education sector. Edukey are part of the TES group of companies – which include the world’s leading teacher network.

We currently have new positions available as we look to continue our expansion both in the UK and internationally.

We currently have 6 products available and these are used by over 400,000 teachers and 4,000,000 students all around the world.

Job Description

This position is for a dedicated and reliable member of staff to join our technical support team with excellent future opportunities in the business. You will learn a great deal by working with us.

Your duties will include:

Connecting school management information systems to our products
Providing technical support to our customers
Solving technical problems as they arise

Essential Requirements

Excellent ICT skills
Good telephone manner
Excellent problem solving skills
Willing to learn and work with others
Ability to work under pressure

Desired Skills:

Experience with using MS Office applications e.g. Excel skills
Experienced with using remote desktop applications e.g. TeamViewer, Microsoft Remote Desktop
Experience with Windows/servers
Experience with firewall/proxy servers
Experience with FTP

I'm Interested